Approved by the

Order of the General Prosecutor of

the Republic of Tajikistan

for №32 / 5-16 from June 24, 2015

 

Instructions for Internet reception of the General Prosecutor's Office of the Republic of Tajikistan

I.                   General terms

1.This Instruction on Internet reception of the General Prosecutor's Office of the Republic of Tajikistan (further - Instructions) defines procedural order of the organization and implementation of activities for consideration of the citizens’ appeals(complaints)which are coming to the General Prosecutor's Office of the Republic of Tajikistan, via e-mail.

2.Appealsentered through Internet-reception are considering in accordance with the requirements of the Constitutional Law of the Republic of Tajikistan "On the Prosecutor's Office of the Republic of Tajikistan", the Law "On citizens’ appeals" and "On the periodical press and other mass media."

II.                Basic requirements to internet-reception

3.Internet-appeals (online appeals) of the citizens entered to Internet-reception must contain following requisites:

-          The name of structural, territorial subdivision or the family name, name, middle name and position of the person to whom they are addressed

-          Family name, name, middle name of the applicant

-          Post address of applicant’s residence

-          The text of appeal with a detailed description of the aim of appeal and clear presentation of the request

-          E-mail of the applicant

-          Contact information of the applicant

-          Date and the place of the dispatch of statement

4.The action of this instruction also spreads to the legal entities.

Herewith, the internet-appeals of legal entities entered to Internet-reception must contain following requisites:

-          The name of structural, territorial subdivision or the family name, name, middle name and position of the person to whom they are addressed

-          The name of the legal entity

-          Post address of the legal entity

-          Reference number, date

-          The text of appeal with a detailed description of the aim of appeal and clear presentation of the request

-          Position, family name, name, middle name (the last just in presence) of the director who signed the appeal of the legal entity

-          E-mail of the legal entity

-          Date and the place of dispatch of appeal

5.The following internet-appeals will not be considered:

-          Anonymous, which doesn’t specified family name, name, middle name, concrete information about residence (post address), except of the appeals which are contain information about the imminent and committed crimes

-          In the case of entering of the duplicate of the letter through correspondent mail

-          Those which contain nonstandard lexicon and insulting statement

-          Appeals without sense and logic

-          Other bases provided by legislation

6.The size of the internet appeal is limited to the number of characters of text (up to 400), or no more than one page of printed text (A4 format).

7.The appeal must be formulated concisely. Questions, suggestions, requests should be presented clearly.

In Internet appeal is also indicated in which instances the author appealed before with this issue, and what the result of appeal is.

8.After submission of the internet-appeal, the author within three workdays will be notified via e-mail about accepting into consideration of his appeal to the specified email indicating the date, the time of receipt, assigned reference number and the appropriatetelephone numbers for information or rejection of consideration(with the reasons for refusal). Further, the Internet appeal will be print, and further work with itwill be conducted in accordance with the law.

9.After consideration the answer to Internet appeal will be sent in written form (by mail or copy to the email address).

III.             The order of consideration of internet appeals

10.Responsible co-worker of the Bureau of work organization and reception of citizens of the General Prosecutor’s office of Republic of Tajikistan:

-          Daily checks the internet appeals which entered to the internet reception, including with compliance of the requirements of Chapter II of this Statute;

-          In the case of unclear facts which were presented in internet appeal, will hold the mail pal with applicant

-          Considers the issue about the subdivision of the internet appeal to the prosecutors’ offices of Republic of Tajikistan

-          In the case when appeal contain issue which are not related to the prosecutor’s office competence, by order of the head of the prosecutor’s office, will give an explanation about where and in which order they should appeal

-          Will send (with coordination to the head of the Bureau) appeals addressed to the General Prosecutor’s office of Republic of Tajikistan but are under jurisdiction of the junior prosecutors (primary appeal) to lower prosecutors for substantially consideration

-          After establishing jurisdiction and clearing all the facts presented in internet appeal, will print and register it’s paper form in an appropriate journals which are in Bureau and then will send it to the head of the General Prosecutor’s office

-          Within three workdays via e-mail will send an message-notification about accepting into consideration of his appeal to the specified email or rejection of consideration (with the reasons for refusal)

11.Authorized person to which is ordered the consideration of internet-massage:

-          After receiving Internet appeal considers it in accordance with the requirements of the Law "On citizens' appeals”, this Instruction and legislation of the Republic of Tajikistan;

-           In the case of sending an Internet appeal by territoriality subordination to the junior prosecutorswill notify the applicant, and supervises the execution of appeal in the timeframe established in legislation.

12.Territorial prosecutors’ offices:

-          Considers the Internet messages in accordance with the requirements of the Law "On citizens' appeals”, “On the periodical press and other mass media", the orders of the General Prosecutor of the Republic of Tajikistan and other normative legal acts of the Republic of Tajikistan;

-          Entrust Internet appeals  to operational officeron certain direction, and supervise its implementation;

-          Provide detailed information about the results of the consideration of appeal to higher prosecutors’ offices;